Refund Policy
Last updated: 10-10-2025
At AURA, we want you to feel confident when placing an order.
At the same time, we work with products where hygiene matters.
Please review our refund policy below before making a purchase.
60-Day Satisfaction Guarantee
We offer a 60-day satisfaction guarantee on purchases made through auraryzefoods.com.
Refund requests must be submitted within 60 days of delivery.
Eligibility for Returns & Refunds
To be eligible for a return or refund, the following conditions apply:
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The product must be purchased directly from auraryzefoods.com
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The request must be made within 60 days of delivery
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The product must be unused and unopened
Due to hygiene and safety reasons, opened or used products cannot be returned or refunded.
Once the individual packaging has been opened, the item is no longer eligible for return.
Return Shipping Responsibility
Customers are responsible for return shipping costs.
We recommend using a trackable shipping method, as AURA cannot be responsible for lost or undelivered return shipments.
How to Request a Return
To request a return, please contact our support team at:
π© support@auraryzefoods.com
Include:
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Your order number
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The email address used for the purchase
Our team will confirm eligibility and provide return instructions.
Refund Processing
Once the returned item has been received and inspected:
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Approved refunds will be issued to the original payment method
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Refund processing may take 5β10 business days, depending on your payment provider
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You will receive a confirmation once your refund has been processed.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
In these cases, AURA will cover replacement or refund costs.
Important Notes
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Shipping fees are non-refundable unless the return is due to an error on our side.
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Returns that do not meet the conditions above may be refused.
If you have any questions about returns or refunds, our team is happy to help.
π© support@auraryzefoods.com
Subscriptions
Our subscription orders are covered by the same 60-Day Satisfaction Guarantee outlined above. We want every customer to feel confident in their order.
How subscriptions are billed
When you subscribe, you are charged the full amount upfront at the time of your first order. Your card is then automatically charged on each renewal date at the discounted subscription price, on the frequency you selected at checkout (for example, every 1, 2, or 3 months). You'll receive a reminder email before every renewal charge.
If something isn't right
If you're not satisfied with your subscription order β whether it's the first one or a renewal β please reach out to our support team within 60 days of delivery. We review every request individually and work with our customers to find the right solution. Whenever possible, we want to make it right.
For our standard return conditions, please see the eligibility section above.
Cancelling, pausing or skipping your subscription
You can cancel, pause, or skip your subscription at any time, with no fees and no questions asked. Just send us a message at π© support@auraryzefoods.com and our customer service team will take care of it for you.
Cancellation takes effect as soon as we've processed your request β no further renewals will occur afterwards.
About renewals
If a renewal has already been processed and shipped before you contact us, that order will still be delivered and is subject to the standard return conditions above. To avoid an unwanted renewal, please email us before the next renewal date shown in your confirmation email.